Automating complex IT workflows without writing a single line of code

I’ve been working in IT assist for some time, and we had reached some extent the place my group was merely buried in repetitive Degree 1 tickets. Password resets, onboarding for brand spanking new customers, alerts from the RMM – mainly routine duties that we needed to deal with manually or by writing lengthy scripts that just one particular person on the group truly knew how one can troubleshoot.

Lately, we began utilizing Neo Agent to attempt to automate this chaos, particularly since we didn’t need to rent somebody simply to deal with routine instruments and clicks. To this point, what I actually like is that I don’t have to write down a single line of code. I actually simply clarify in English what must be performed, and it connects on to our programs and resolves tickets from begin to end. It built-in rapidly with our tech stack, and probably the most helpful half is that if it makes a mistake in classification or in one of many steps, I can right it straight from the interface and it learns for the subsequent time.

I’m curious if anybody else right here is utilizing this sort of autonomous agent that acts like an actual technician. How do you discover the transition from basic scripting to giving directions in pure language?